29 march 2008

Remember my mom's recent PayPal experience? Well, as promised, the minute we got the account unfrozen for the third time in four months, we moved every penny out of it. Basically closed it. That was a month ago. We have not accessed that account since, of course. Why would we? So imagine my surprise:

From: service@paypal.com
To: Nana
Subject: Notification of Limited Account Access
Sent: Wed 4/9/2008 8:57PM

Dear Nana,

As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.

Case ID Number: PP-444-555-666

For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. [Protect me FROM my account would be more accurate.] We apologize for any inconvenience.

PayPal Account Review Department


PayPal Email ID PP444

I wonder what activity they were screening that prompted them to freeze it again?

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