DON'T buy a Stupidsung, er, Samsung washing machine. I was happy with it three years ago when we bought it. That was then: before it needed a repairman.
Last Monday night, a belt broke. At least we think it's a belt – it won't spin. Bright and early Tuesday morning, we called Melvin, who everyone in Escazú swears can fix anything!
Except a Stupidsung. Oh, he could fix it, no problem. But Stupidsung is so stingy with their parts, they won't sell parts to anyone "not authorized by Stupidsung."
So we are forced to call an authorized Stupidsung tecnico, which we did immediately. We were told el tecnico will be calling asap.
No, he won't. We've called everyday and everyday we are told el tecnico will call us hoy [today]. It's hoy numero cuatro, Friday afternoon, I have a mountain of dirty clothes, looking forward to a weekend when no repairperson works at all… and still no phone call.
Call me cynical but I'm beginning to think he won't ever call. Just don't call me stupid: I've learned my lesson. Never again will I be the idiot who buys a Stupidsung anything.
Get this: my maid has offered to wash some of my clothes by hand. By hand. I am such a spoiled gringa I can't even imagine it.
I mean, I can imagine doing it. I can't imagine asking her to do it. Meanwhile, I'll try to enjoy my nice big laundry room. Which will soon be chock full of clothes, sheets and towels. Pura vida.
P.S. My next washer will an extra-big common-brand washer that will wash extra big loads including gigantic comforters that will cover a teenager.
P.S.S. Ok, I can't imagine washing my clothes by hand. But you knew that.
If you were really a spoiled gringa you would just go out and buy more clothes.
Wow!
You need to find someplace *really visible* online where you can post this narrative about Stupidsung, the refusal of the repairman to come and the denial of Samsung to sell the needed part to your repairman who is ready, willing, and ble to come immediately to fix your washer.
I would also phone the person at the top of the pyramid in the US responsible for Samsung and tell him how you are being treated and denied parts and service. Make it clear that your are ready to post your narrative online for the public to see. Keep it all nice and pleasant and factual with minimal emotion.
If you can convey plainly and strongly that your situation is very likely the way others are be being treated buy the Samsung representatives in CR, you have a reasonable chance of getting some action.
Paul
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They make shitty refrigerators too. Went through two of ’em in two years back in Miami!